Description

Keep Your Website Running Smoothly

Your website is a living asset that needs ongoing attention. Our Extended Support Plan provides peace of mind with proactive maintenance, security monitoring, and priority support whenever you need help.

What’s Included Every Month:

• Up to 2 hours of updates, tweaks, and changes
• WordPress core updates
• Plugin and theme updates
• Security monitoring and malware scanning
• Daily automated backups (30-day retention)
• Uptime monitoring and alerts
• Performance monitoring
• Broken link checks
• Content updates (text, images, pages)
• Priority email and phone support
• Monthly performance report
• Emergency support (within 4 hours)

What You Can Request Each Month:

Content Updates (Up to 2 Hours)

• Add or edit text on existing pages
• Upload and optimize images
• Update contact information
• Add new team members or staff
• Update hours, pricing, or services
• Create new pages (time permitting)

Technical Maintenance

• WordPress core updates (tested before applying)
• Plugin updates and compatibility checks
• Theme updates
• PHP version updates
• Database optimization
• Cache clearing and optimization

Security & Backups

• Daily automated backups
• 30-day backup retention
• Malware scanning and removal (if needed)
• Security plugin configuration
• SSL certificate monitoring
• Login security hardening

Performance Monitoring

• Page speed monitoring
• Uptime monitoring (99.9% guarantee)
• Broken link detection and repair
• 404 error tracking
• Google Analytics review
• Core Web Vitals tracking

Priority Support:

As a support plan member, you get:

• 4-hour emergency response time for critical issues
• 24-hour response time for normal requests
• Direct email and phone access
• No per-ticket fees or hourly charges (up to 2 hours per month)
• Rollover unused time to next month (up to 4 hours max)

Monthly Reports:

You receive a detailed report each month covering:

• Uptime statistics
• Security scan results
• Backup status
• Updates applied
• Traffic summary
• Page speed metrics
• Time used and remaining

What Happens If You Need More Time?

If your requests exceed 2 hours in a month:

• Additional time is billed at $75 per hour
• We will notify you before exceeding your included time
• You can upgrade to a higher-tier plan if you consistently need more hours

Not Included:

• New feature development (complex functionality)
• Major redesigns or rebuilds
• SEO or content marketing work
• Hosting fees (you maintain your own hosting)
• Third-party service fees

Perfect For:

• Businesses without in-house technical staff
• Anyone who wants peace of mind
• Sites that need regular content updates
• E-commerce sites that cannot afford downtime

Cancel Anytime:

No long-term contracts. Cancel anytime with 30 days notice. No penalties, no hassle.

What if my site gets hacked?

We will restore your site from a clean backup and implement security measures to prevent future attacks. This is included at no extra charge for support plan members.

Do you provide hosting?

No, you maintain your own hosting account. We can recommend quality hosting providers if needed, and we can manage your hosting on your behalf.

Can I upgrade or downgrade my plan?

Yes. If you find you need more or fewer hours, we can adjust your plan with 30 days notice.

What is the response time for emergencies?

We guarantee a 4-hour response time for critical issues (site down, security breach, etc.). Most requests are addressed much faster.

Get peace of mind with ongoing support. Add to cart now.